We live in a world where technology keeps growing and developing as time goes. To make business in this developing world, one has to stay updated on technology. As Business Process Outsourcing (BPO) continues to grow at a tremendous rate, the use of Artificial Intelligence (AI) also continues to grow.
A business has a lot on its plate to focus on. Too many works are to be completed in a short span of time. In this case, your business can definitely make use of artificial intelligence. The AI surely reduces the burden of actual talent acquisition in BPO companies. Artificial intelligence aids the HR department greatly and avoids overburden.
Before you learn how AI helps let us first know what BPO actually is. Let’s go!
What is Business Process Outsourcing?
Business Process Outsourcing is also called BPO in short. BPO is a practice where one gets to make a deal with an external service provider to get done with an important business task. Initially, BPO applied only to manufacturing entities, but over time this has changed. It is now applicable to the outsourcing of services as well.
Business firms usually adopt BPO majorly in two processes. It is either in the Front Office or Back Office. The Front Office BPO mainly deals with customer-related services such as marketing, sales, etc. On the other hand, the Back Office BPO looks for businesses that aid in accounting, processing payments, human resources, etc.
What is Artificial Intelligence?
Artificial Intelligence in short is known as AI. AI uses machines to mimic human capabilities such as problem-solving and decision making. It helps perform multiple tasks efficiently as it provides solutions and steps to move ahead. Siri, Alexa are all examples of artificial intelligence.
Artificial Intelligence is of different types. They are:
- Reactive Machines
- Limited Memory
- Theory of Mind
These are all the different types of AI that help people in performing different tasks more efficiently. Let us now continue to know how AI benefits everybody in hiring the best in Business Process Outsourcing.
Benefits of Utilizing AI for Hiring in Business Process Outsourcing
Here is a list of benefits and a brief explanation of every benefit. The ways in which AI improves hiring in BPO companies are:
- AI speeds up the hiring process
- No Partiality in hiring with AI
- AI assists with the interviews
- Employees experience is enhanced with AI
- AI boosts the onboarding Process
1. AI speeds up the screening process
With too many applicants, a person can’t review every application that is being sent. This is where AI comes to the rescue. It has the capability to review applications based on the job.
AI filters the applications according to the job. They look for certain keywords that speed up the screening process. When a human takes 20 minutes to review 200 resumes, an AI can review them in less than one minute. That is how an AI improves the actual talent acquisition process.
The AI hires people that have the relevant skills for the job as well. As a lot of companies have started to use AI for the screening process, it is best to have a solid resume with the relevant skills mentioned.
2. No partiality in hiring with AI
Companies have begun to show partialities in hiring their employees. This can happen only when a person is made to do the hiring job. These kinds of biases can be avoided in the hiring process when one uses AI.
Artificial Intelligence does not show any partiality in the hiring process. People are hired only because of their skills and knowledge. Utilizing an AI in the talent acquisition process can avoid unsuitable people being hired for the job. That way, talented people get to have the job that they deserve.
Thus the AI hires only the deserving candidates after a proper and thorough screening process.
3. AI assists with the interviews
Artificial Intelligence sees everything unseen to the naked eye. In their rush and stress to hire the best employee, people tend to overlook the little details. These signs show that they are not suitable candidates for the job.
With AI these errors are not possible. AI notices every hand gesture and facial expression closely so that it is easier to eliminate or hire a candidate for the job. The AI is also capable of analysing a huge amount of data without getting tired. This is not possible for a human.
It is for these kinds of situations where one badly needs the help of AI technology.
4. Employees experience is enhanced with AI
It could be quite annoying for the job seekers when they never get a response from the recruiters after an interview. It is important to enhance the employee experience in the hiring process as that would reflect on the way they work.
With an AI all these things could be rectified. AI can answer any questions that are posted by the candidates. Any doubts about the job like the timings, dress codes, location, etc, could be dealt with by an AI.
A chatbot can thus get quick feedback and satisfy the candidates during the hiring process. This way it avoids people from having a negative idea about the company. This is possible with the eightfold talent acquisition. As it takes care of both the recruiter and the candidate.
5. AI boosts the onboarding process
Artificial Intelligence looks after the onboarding process. As in, it takes care of running background checks, creating templates for offer letters, and compiling all the required documents.
AI can take care of the new employees by sending the paperwork, explaining the company policies, and the login information. These works can thus reduce the burden of the HR department.
All these processes can be done from anywhere and at any time as per the candidates wish. This way the Human Resource department can focus on other major works that can not be automated or done by AI.
Every company needs the best candidate for the job. With the help of an AI, all these could be done quickly and efficiently. The AI thus improves the hiring in Business Process Outsourcing and reduces the burden for the Human Resource department.
AI is thus the best in the talent acquisition process. Put it to better use. Good luck!